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How to place an order?
Orders can be placed by the following ways, and our sales person can be reached 24-7. Please refer to the item number when placing the orders.
- Call our office at 626.278.8182/8186
- Fax us at 951.603.0577
- Email Us at dltragon@163.com
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How to open a wholesale account?
For new wholesale customers, we need a copy of your seller鈥檚 permit to be faxed to us before you can place an order. First time wholesale order has to be paid either by a credit card or prepaid by a check or cash. A 30 days term can be issued upon a credit approval. Please fax over a credit reference sheet to apply for a net 30 account.
For existing wholesale customers, simply contact us to place an order.
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What is the minimum order for wholesales?
We do not have minimum orders; however, 3 pieces of each design is required for wholesale orders.
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How is the tile packed? Is the package insured?
All tiles are individually packed with custom fitted foams. Bubble wraps and peanuts are used to reduce the chance of damage during transit. And yes, all packages are insured.
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How is freight calculated?
All freight couriers base charges by weight of shipment in combination with distance of delivery. For orders less than $50.00 we usually ship them via USPS. For orders value between $50.00 and $1,000.00, we usually ship them via UPS. For orders value more than $1,000.00, we can ship them via trucking companies. We can also use your own shipping accounts, and no extra charges will be added to your order.
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What to do if the package is damaged?
WIf you find out any damage to our products due to the transit, please contact us at your earliest convenience. We will file the claim for you. Please note, crazing is not considered damage due to transit. You need to keep the damaged products for 10 business days in case the carriers want inspection. In most cases, you may discard the damaged products afterward.
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Can tiles be used as trivets (hotplate)? Can the tabletops take the heat?
Yes. High temperatures will not affect the tiles. But keep in mind of normal wear on raised edges. For tables we apply an additional layer of clear glaze, so make them more durable for normal wear on raised edges.
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